Comprehensive protection and refund policies for your cargo shipments
At Carvox Logistics, we understand that your cargo is valuable. That's why we provide comprehensive insurance coverage for all shipments, ensuring your goods are protected throughout their journey from pickup to final delivery.
Every shipment with Carvox Logistics automatically includes our standard cargo insurance coverage. This protection covers loss, damage, or theft during transportation, providing you with peace of mind knowing your goods are safeguarded throughout the shipping process.
Our insurance policies cover all types of cargo we ship, including general merchandise, electronics, machinery, vehicles, heavy equipment, perishable goods, and specialized items. Each shipment is evaluated to ensure appropriate coverage based on its value and nature.
Our insurance coverage extends to all destinations worldwide. Whether you're shipping domestically or internationally, your cargo is protected throughout the entire journey, including during transit, storage, and handling at various checkpoints.
Coverage for physical damage to your cargo caused by accidents, collisions, handling errors, or transportation incidents during transit. This includes damage from loading, unloading, and movement between vehicles or facilities.
Protection against theft, pilferage, and complete loss of cargo. Our insurance covers the full declared value of your shipment in case of theft or total loss during transportation or while in our custody.
Coverage for damage caused by natural disasters including floods, storms, earthquakes, fires, and other acts of nature that may occur during transportation or while cargo is in transit or storage.
Protection for financial losses resulting from significant transit delays that are beyond our control, ensuring you receive compensation for time-sensitive shipments that experience extended delays.
Coverage for losses related to customs clearance problems, documentation errors, or regulatory issues that may result in cargo being held, seized, or returned, provided proper documentation was submitted.
Protection against third-party claims for damage or injury caused by your cargo during transportation, including liability coverage for accidents or incidents involving other parties.
While we provide comprehensive standard insurance coverage for all shipments, we understand that some customers may require additional protection or may have shipments that need enhanced coverage beyond our standard policy limits.
For shipments that require coverage beyond our standard insurance limits, or for customers who want extra peace of mind, we offer additional insurance options. This is particularly important for high-value cargo, fragile items, or goods that may require specialized coverage.
Even though we provide comprehensive standard insurance with every shipment, additional insurance may still be required or recommended for certain types of goods. This ensures complete protection and peace of mind, especially for valuable or sensitive cargo.
Important Note:
While our standard insurance provides excellent coverage for most shipments, goods without additional insurance may still require enhanced protection depending on their value, nature, or destination. We recommend discussing your specific needs with our team to ensure adequate coverage.
Carvox Logistics offers a unique refundable insurance policy option that provides comprehensive coverage while offering flexibility for customers who want the option to receive a refund under specific conditions. This policy is particularly important for shipments to states with specific regulatory requirements and high-income tax jurisdictions.
Our refundable insurance policy provides comprehensive coverage with the added benefit of full refund eligibility upon successful delivery. This policy is designed to meet state regulatory requirements, particularly in high-income tax states that mandate additional insurance documentation for cargo clearance and safety compliance. Unlike our standard insurance which applies only to company operations, refundable insurance ensures state recognition of your cargo as fully insured and safe for transit.
All refundable insurance premiums are fully refundable after complete arrival and successful delivery of your shipment. To be eligible for a full refund, your shipment must arrive at its destination without any damage, loss, or claims. The refund is processed automatically within 30 days of successful delivery confirmation. This ensures you receive complete value while maintaining full state-recognized insurance coverage throughout transit.
This insurance is provided directly to state departments for clearance and safety verification. It ensures that all packages are recognized by state authorities as properly insured and safe for transportation. This is essential for compliance with state regulations, particularly in high-income tax states where additional insurance documentation is required for cargo clearance and tax purposes.
Key factors that may affect the requirement for refundable insurance include state regulations and high-income state taxes. Many states, particularly those with higher tax rates and stricter regulatory frameworks, mandate that shipping companies provide additional insurance documentation directly to state departments. This insurance serves multiple critical purposes:
The refundable insurance is provided directly to state departments for clearance and safety verification. This ensures that state authorities have proper documentation recognizing your cargo as insured and safe, which is essential for smooth clearance processes.
In high-income tax states, this insurance serves as critical documentation for tax purposes. It provides proof of insurance coverage that may be required for tax assessments, deductions, or compliance with state tax regulations.
Unlike standard insurance that only applies to company operations, refundable insurance ensures state recognition of your cargo as fully insured. This recognition is crucial for regulatory compliance and smooth transit through state checkpoints.
It's important to understand the key difference between our standard insurance and refundable insurance:
Ensures your cargo is recognized by state departments as properly insured and safe, meeting all regulatory requirements.
100% refund of insurance premium after successful delivery, ensuring you pay only for the protection you actually needed.
Meets all state regulations and tax requirements, particularly in high-income tax states with strict insurance mandates.
Facilitates faster clearance through state checkpoints with proper documentation and state-recognized insurance status.
Refundable insurance is a state insurance requirement designed to ensure all packages are recognized and safe by state authorities. This insurance is provided to state departments for clearance and safety verification, and is fully refundable on all packages after full-time arrival. This ensures state recognition of your shipping cargo as insured and safe, which differs from our standard insurance that only applies to the company and not the cargo or state recognition.
At Carvox Logistics, we are committed to customer satisfaction. Our refunds policy is designed to be fair, transparent, and easy to understand, ensuring you receive appropriate compensation when eligible.
Full Refund After Delivery: All refundable insurance premiums are fully refundable after complete arrival and successful delivery of your shipment. This insurance, which is provided to state departments for clearance and safety verification, ensures state recognition of your cargo as insured and safe. Once your shipment arrives safely without any claims, the entire insurance premium is automatically refunded within 30 days of delivery confirmation.
If you cancel your shipment before pickup, you are eligible for a full refund of shipping fees and insurance premiums. Cancellations made after pickup but before transit begins may be eligible for partial refunds based on services already rendered. Refundable insurance premiums are always fully refundable in case of cancellation.
If we fail to deliver your shipment within the agreed timeframe due to our error, you may be eligible for a refund of shipping fees. This includes cases where delivery delays are caused by operational issues on our part, excluding circumstances beyond our control. Refundable insurance premiums remain fully refundable even in case of delivery failures.
When an insurance claim is approved, you will receive compensation based on the declared value of your cargo and the extent of damage or loss. Claims are processed promptly, and refunds are issued according to the terms of your insurance policy. Refundable insurance premiums may still be eligible for refund if the claim does not affect the state-recognized insurance status.
If you are charged incorrectly due to a billing error on our part, we will issue a full refund of the overcharged amount immediately upon verification. We are committed to accurate billing and will correct any mistakes promptly. This includes any errors in refundable insurance premium calculations.
Submit your refund request through our customer portal, email, or by contacting our support team. Include all relevant documentation and shipment details.
All refund requests are reviewed within 5-7 business days. We verify eligibility, check documentation, and assess the circumstances before processing.
Once approved, refunds are processed within 10-15 business days. The refund will be issued to the original payment method used for the transaction.
All refundable insurance premiums are fully refundable after complete arrival and successful delivery of your shipment. This insurance, which is provided to state departments for clearance and safety verification, ensures state recognition of your cargo as insured and safe throughout transit.
Refundable insurance serves a unique purpose that differs from our standard insurance coverage:
Required by state regulations, particularly in high-income tax states, to ensure proper documentation for state department clearance and safety verification.
Ensures state authorities recognize your cargo as properly insured and safe, which is essential for regulatory compliance and smooth transit.
Provides necessary documentation for tax purposes in high-income tax states, meeting state tax compliance requirements for shipping cargo.
Several key factors determine when refundable insurance is required:
States with strict shipping regulations require additional insurance documentation for cargo clearance and safety compliance.
High-income tax states mandate additional insurance to be provided to state departments for tax assessment and compliance purposes.
Required for clearance through state checkpoints, ensuring all packages are recognized as insured and safe by state authorities.
Ensures state recognition that shipping cargo is properly insured and safe, meeting all state safety and regulatory standards.
Despite these requirements, all refundable insurance premiums are fully refundable after successful delivery, ensuring you receive complete value while maintaining full state-recognized insurance coverage throughout transit.
Every shipment with Carvox Logistics automatically includes standard insurance coverage. This means your cargo is protected from the moment we take possession until it reaches its final destination. The standard insurance covers loss, damage, theft, and other covered perils as outlined in our insurance policy terms.
While we provide comprehensive standard insurance with all shipments, it's important to understand that additional insurance may still be required or recommended for certain types of goods. This is especially true for:
Even though we provide insurance, goods without additional insurance coverage may still need enhanced protection depending on their specific characteristics, value, or shipping requirements. We recommend discussing your cargo details with our team to determine if additional insurance is needed.
At Carvox Logistics, we are committed to providing transparent, comprehensive insurance and refund policies that protect your interests. Our team is always available to help you understand your coverage options, assess your insurance needs, and guide you through the claims or refund process. We believe in clear communication, fair policies, and exceptional customer service in every interaction.